Troubleshooting
Full Trouble Guide
Detailed flexographic printing issues, causes, and corrective actions.
ASSISTED TROUBLESHOOTING
FryAssist Smart Help
Describe your printing issue. FryAssist will ask follow-up questions to narrow the possibilities.
FREE DEMONSTRATION — Recommendations are matched from the FryAssist troubleshooting guides. Uploaded photos are included in your support PDF but are not visually analyzed. Avoid confidential artwork or personal information.
Smart Help Conversation
Answer a few questions to narrow down relevant causes and corrective actions from the FryAssist guide.
Describe your printing problem above to explore relevant defects, possible causes, and suggested solutions.
START WITH WHAT YOU SEE
Explore common printing issues
J.M. FRY TECHNICAL RESOURCES
Training & Troubleshooting Documents
Open the original technical materials for viewing, printing, or downloading.
Troubleshooting
Simple Trouble Guide
Quick reference for print defects and ink adjustments.
Ink Control
Keep pH in the Green
Water-based ink pH measurement, adjustments, and best practices.
Ink Control
Keep Viscosity on Target
Zahn cup procedures, viscosity measurement, and control.
Training
Prepress Color Control Essentials
Substrate, color matching, hand proofing, and ink chemistry.
Training
Water-Based Ink Chemistry
Ink composition, balanced chemistry, and print performance.
READY FOR TECHNICAL FOLLOW-UP
Support Summary
Review your possible matches, document the corrective actions you tried, and create a J.M. Fry PDF summary with your uploaded photographs.
A helpful starting point. A team behind you.
Keep track of what you’ve checked and prepare a summary for your J.M. Fry representative. Change one variable at a time and compare the result.